Terms and Conditions

Welcome to Journaling Sage. I’m in love with journaling and design items that will make journaling easier and more fun for you.

Payment

We accept PayPal payments. You can also use your credit or debit card without having a PayPal account, through PayPal.

For physical items. once payment has cleared in full, your item will be sent to you within 5 working days. Customs fees, taxes and duties that arise are all sole responsibility of the customer. Custom authorities require us to state the exact value of your order on your package.  It is at the sole discretion of custom agents to release your package. Please note that in rare occasions custom agents may delay delivery of some packages.

For digital items such as downloadables and e-courses, once your payment has cleared in full, you will receive an email confirming your purchase and a link to download the file.

Shipping for Physical Items

Once payment has cleared in full, your item will be posted within 5 working days.

UK Orders:
– Your order will be sent to you on First Class.
– Please allow 3 working days for your items to reach you.

European Orders:
– Your order will be sent to you by AirMail.
– Please allow 5-8 working days for your items to reach you.

International Orders:
– Your order will be sent to you by AirMail.
– Please allow 10 working days (2 weeks) for your items to reach you. Customs can occasionally delay the package further, up to 6 weeks.

Tracking
If you would like your package tracked, please get in touch and we can arrange that for you at an additional cost to the shipping price shown in the listing. Please note that this service provides proof that the package has been delivered and signed for. Adding a tracking service will not make the package be delivered faster. You or someone will need to be available to receive and sign for the parcel at the address you provide during checkout.

Customs, Taxes and Duties
Please be aware that you will be responsible for any taxes, customs fees, or other amounts levied by your home country. Please check with your Customs office and/or Postal Service if you are concerned about possible tariffs.

Delivery Address
Your items will be sent to your shipping address. If you would like to have it sent to a different address, please get in touch within 24 hours of placing your order. If not, the package will be sent to the address given during you Etsy checkout.

Packaging
Journaling prompt stickers are packaged in a clear display bag, and posted in an all-card enveloped to ensure they will get to you safely. Shipping costs are calculated based on shipping service as well as reasonable packaging costs to ensure that your order comes to you safe and sound.

Refunds and Exchanges

We are sorry but due to the fact that these items are made to order, cannot accept refunds or exchanges, please purchase seriously.

Due to the nature of the files, we offer a refund for downloadables and e-courses.
Please read and inspect the item description carefully before ordering to know if they perfectly suit your needs. If you have any questions about the items, please contact me before making the purchase.

If you receive a faulty item, please get in touch with us and we will try to resolve the problem as fast as we can.

Seller Information

Akiyo Kano
PO Box 24084
Edinburgh
EH7 9DZ
United Kingdom

email: ak [!at] journalingsage.com